Privacy Statement

Privacy Statement

We welcome your visit to our home page and thank you for your interest in our company. Our interactions with our clients and interested parties are a matter of trust. We really value the trust extended to us, meaning that we are committed to exercising great care when handling your data and protecting it from misuse.

We take the protection and confidential treatment of your personal data seriously and therefore strive to make you feel safe and at ease during your visit to our website. For this reason, we act only in compliance with the valid legal stipulations concerning the protection of personal data and data security. The purpose of this data privacy information is therefore to provide you with information regarding the data that we store and how we use it – subject to existing German data protection regulations of course.

First Catering operates in accordance with the EU General Data Protection Regulation (EU GDPR). In the following, we explain what information we collect when you visit our website and how this information is used.


I. Name and address of data controller
II. Name and address of data protection officer

III. General information on data processing

IV. Provision of the website and creation of log files

V. Contact form / e-mail contact
VI. Inquiries

VII. Use of Cookies
VIII. Facebook Fanpage

IX. Integration of services and contents of third parties
X. Protection of minors
XI. Rights of the data subject
Right to lodge a complaint with a regulatory authority
XIII. Security

XIV. User declaration of consent

I. Name and address of data controller

The data controller, within the meaning of the EU GDPR and other national data protection laws of the member states as well as other data protection regulations, is:

First Catering operated by Albeck & Zehden Hotel GmbH & Co. KG Nürnberger Str. 65, 10787 Berlin, Tel.: +49 30 - 21 007 0, Mail:


II. Name and address of data protection officer

The data controller’s data protection officer is:

Berit Schubert, DataSolution Thurmann GbR, Isarstr. 13, D-14974 Ludwigsfelde, Deutschland, Tel.: +49 (0) 3378 205729, Mail:


III. General information on data processing

In principle, we collect and use the personal data of our users only insofar as is necessary for the provision of a functional website and for our content and services. Collection and use of personal data takes place regularly only after consent from the relevant user. An exception is made in cases where it is not possible to obtain consent in advance for objective reasons and where processing of the data is permitted by statutory regulations.

Basically, the processing of your data takes place in the territory of the Federal Republic of Germany. The use of various service providers may also result in processing in European and non-European countries. If that is the case, sufficient contractual arrangements and guarantees have been made.


IV. Provision of the website and creation of log files

1. Description and scope of data processing

Each time this website is accessed, our system records data and information from the computer system of the inquiring computer by means of an automated system. The following data is collected as part of this process:

  • Information about the browser type and version used
  • The user’s operating system
  • The user’s IP address
  • Time and date of access
  • Websites from which the user’s system has come to our website
  • Websites accessed by the user’s system via our website

This data is also stored in our system’s log files. This data is not stored together with other personal data of the user. It is therefore not possible to create personal user profiles. The stored data shall only be evaluated for statistical purposes.

2. Legal basis for data processing

The legal basis for the temporary storage of data and log files is to safeguard the legitimate interests of our company according to Art. 6 Abs. 1 lit. f GDPR.

3. Purpose for data processing

The system temporarily stores the user’s IP address in order to make the website available on the user’s computer. To do this, the user’s IP address must be stored for the duration of the session.

The storage in log files is carried out to ensure the functional capability of the website. The data also helps us to optimise the website and ensure the security of our IT systems. No data is evaluated for marketing purposes in this context.

This is also the reasoning behind our legitimate interest in data processing.

4. Storage duration

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. When data is collected in order to make the website available, this is the case when the respective session ends.

When data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the IP addresses of users are deleted or scrambled so that assignment to the inquiring client (data subject) is no longer possible.

5. Option for objection and elimination

The collection of data in order to make the website available and the storage of data in log files is necessary for operating the website. Therefore, the user has no right of objection.


V. Contact form / e-mail contact

1. Description and scope of data processing

Insofar as a contact form is provided on our website, this may be used to make contact electronically. Should a user contact us via the contact form, the data entered in the input template shall be transferred to us and then stored. This data includes: first name, family name*, company, address, phone number, e-mail address*, subject, message*

(* mandatory fields).

It is also possible to contact us using the e-mail address provided. In this case, personal data of the user which is transmitted along with the e-mail shall be stored.

No data shall be disclosed to third parties in this context. Data shall be used exclusively for the purposes of correspondence.

2. Legal basis for data processing

The legal basis for the processing of the data is in the presence of the consent of the user according to Art. 6 Abs. 1 lit. a GDPR.

If the purpose of making contact is to conclude a contract, the initiation of a business relationship or of a contractual relationship shall constitute the additional legal basis for data processing according to Art. 6 Abs. 1 lit. b GDPR.

3. Purpose of data processing

We only process personal data taken from the input template of the contact form for the purposes of making contact. If we are contacted by e-mail, we also have a necessary legitimate interest to process data.

Other personal data processed during the submission process serves to prevent misuse of the contact form and to guarantee the security of our IT systems.

4. Storage duration

Data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For personal data sent by e-mail, data is deleted when the respective correspondence with the user has ended. Correspondence concludes when it can be inferred from the circumstances that the matter in question has been conclusively resolved.

If contact is made based on a pre-contractual relationship (offer or reservation request), the transmitted data shall be additionally stored in our hotel and/or event software and used for executing contracts. Should no contractual relationship arise, we shall delete the data regularly.

5. Option for objection and elimination

The inquirer (data subject) can revoke his/her consent to the processing of personal data at any time. We have set up the e-mail address for this purpose.

Please note that in the case of an objection, correspondence cannot be continued, and we cannot continue to make offers, etc.

In this case, all personal data stored at the time of making contact shall be deleted.

VII. Use of Cookies

1. Description and scope of data processing

Cookies are small files that enable us to store specific user-related information on your computer when visiting our website. Cookies help us to determine the number of users who have used our website and the usage frequency, and they allow us to organise our products and services in the most convenient and effective way possible for you.

We use ‘session cookies’, which are stored temporarily on your computer for the period in which you use our website. Session cookies are stored on your data carrier and are used to ensure specific settings and functionalities on our website through your browser. The cookies we use will be deleted at the end of the browser session, i.e. when you close your browser.

2. Legal basis for data processing

Our legitimate interest in data processing shall constitute the legal basis for the processing of personal data using cookies that are technically necessary according to  Art. 6 Abs. 1 lit. f GDPR.

The provision of the user’s consent for this specific purpose shall constitute the legal basis for the processing of personal data using analysis-based cookies. According to Art. 6 Abs. 1 lit. a GDPR.

3. Purpose of data processing

Cookies which are technically necessary are used to simplify website use for users. Some of our website’s functions cannot be offered without the use of cookies. These services require the browser to be recognised again following a page change. The user data collected by technically necessary cookies will not be used to create user profiles.

Analysis cookies are used to improve the quality of our website and its content. Such cookies enable us to learn how the website is used so that we can continually improve our offer.

4. Storage duration, option for objection and elimination

Cookies are stored on the user’s computer, which will transmit them to our website. The setting of the cookies for analysis and tracking purposes takes place only after approval by the user. For this, when visiting the website, a banner with the appropriate selection option appears.

Furthermore, by changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Previously stored cookies can be deleted at any time. Cookies can also be deleted automatically. In the event that cookies are deactivated for our website, certain features of our website may no longer be available.

If you are concerned about third-party cookies, you can disable just these cookies and still enable the cookies which allow our website to function properly.

Here are some instructions on how to disable cookies:

Mozilla Firefox:

Google Chrome:

Internet Explorer:


Please note, however, that these changes may affect the way in which the website is displayed or limit its functionality.

5. Supplementary information

In addition to the information provided above regarding the use of cookies, we would like to draw your attention to the following:

Use of Google Analytics, Google DoubleClick Cookies, Google Convers Tracking and Google Remarketing

Our website may use Google Analytics, Google DoubleClick Cookies, Google Convers Tracking and Google Remarketing. These services are provided by Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (‘Google’). This website uses Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses so-called ‘cookies’. These are text files stored on the user’s computer which facilitate an analysis of website usage. The information generated by the cookie about the use of this website by the user is generally sent to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website however, your IP address will first be truncated by Google within the member states of the European Union or in other states that are parties to the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and truncated there in exceptional cases. IP anonymisation is active on this website. On behalf of the operator of this website, Google will use this information to evaluate the use of the website, to compile reports on website activities and to provide the website operator with other services related to website activity and Internet usage. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by changing the respective settings in your browser software; however, please note that you may not be able to use all features of this website in full. You may also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: As an alternative to using the browser add-on or within browsers on mobile devices, please click this link to prevent future detection by Google Analytics within this website. This will store an opt-out cookie on your device. If you delete your cookies, you must click this link again. The explanations provided above in Section XI No. 1 to 4 shall apply accordingly.


Deactivation of Google advertising or on the opt-out page of the Network Advertising Initiative (http://www.networkadvertising....)

VIII. Facebook Fanpage

On our Facebook Fanpage we use plugins of the provider, which are provided by the company Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304 in the USA. By using the fan page, data is forwarded to the Facebook servers, which contain information about your visits to our fanpage. For logged-in Facebook users, this results in the usage data being assigned to their personal Facebook account. As soon as you actively use the Facebook plug-in as a logged-in Facebook user (for example by clicking on the "Like" button or using the comment function), this data will be transferred to your Facebook account and published. This can only be avoided by logging out of your Facebook account.

We do not know exactly which data Facebook stores and uses. As a user of the fan page, you must therefore expect that Facebook also saves your actions on the fan page without gaps.

Facebook receives your IP address, processor type and browser version by clicking on the "Like" button. Through your IP address, Facebook, along with other information and your real name, if you have provided this on your Facebook profile, could identify your identity and habits under this profile. If you always log in to Facebook via this user profile, Facebook could in particular find out your preferences, contacts and way of life.

Incidentally, the General Terms of Use of Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland unter

With regard to data protection on Facebook, please note the following privacy policy of Facebook Ireland Limited:

IX. Integration of services and contents of third parties

Within our website, based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our website within the meaning of Art. 6 (1) lit. f GDPR), we use content or services from third-party providers, such as videos or fonts (collectively referred to as "content"). Therefore it is necessary, that the service provider perceive the IP address of the users, otherwise they could not send the content to their browsers. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and operating system, referring web sites, visit time, and other information regarding the use of our website.

The following presentation provides an overview of third-party providers as well as their contents, as well as links to their data protection statements, which contain further information on the processing of data and, for already mentioned here, contradictory possibilities (so-called opt-out). Externe Schriftarten von Google, LLC., („Google Fonts“).


X. Protection of minors

This service is directedly mainly at adults. We do not currently market any services specifically aimed at children. As a result, we do not knowingly collect age rating information, nor do we knowingly collect personal information from children under the age of 16. We do, however, advise all visitors to our website who are under the age of 16 to avoid disclosing or providing any personal information to our service. In the event that we discover that a child under the age of 16 has provided personal information to us, we shall delete the child's personal information from our files, insofar as this is technically possible.


XI. Rights of the data subject

When your personal data is processed, you become the data subject within the meaning of the GDPR and you shall have the following rights in relation to us (‘the data controller’):

You have a right to information about the personal data stored about you, including the purpose of processing, as well as about any transfer of data to third parties and the duration of data storage.

Should the data be incorrect or no longer required for the original purpose for which it was collected, you can request that the data be corrected, deleted or the processing of data restricted. Insofar as provided for in the processing procedures, you can also view and correct your data yourself as necessary. You shall have the right to object at any time, on compelling legitimate grounds relating to your particular situation, to the processing of your personal data, insofar as the processing is based on a legitimate interest. Following an objection, the data controller shall no longer process the personal data relating to you unless the data controller can prove compelling reasons for processing which warrant protection and which outweigh your interests, rights and freedoms, or can prove that the processing serves the purpose of asserting, exercising or defending legal claims. If the personal data relating to you is processed for the purpose of direct advertising, you have the right to object at any time to the processing of the personal data relating to you for the purpose of such advertising; this also applies to profiling insofar as it is directly connected with such direct advertising. If you object to processing for the purposes of direct advertising or profiling, the personal data relating to you shall no longer be used for these purposes.

You have the right to revoke your declaration of consent under data protection law at any time. Revocation of consent does not affect the legality of processing carried out on the basis of consent up to the time of revocation.

Should you have any questions relating to your rights and how to exercise your rights, please contact the Responsible Body or the Data Protection Officer.

XII. Right to lodge a complaint with a regulatory authority

Without prejudice to any other administrative or judicial remedy, you (the data subject) have the right to lodge a complaint with a regulatory authority for data protection, in particular in the member state of your habitual residence, place of work or the place of the alleged infringement if you believe that the processing of personal data relating to you infringes data protection.

The regulatory authority with which the complaint has been lodged shall inform the complainant about the progress and the outcome of the complaint including the possibility of judicial remedy.


XIII. Security

In line with Article 32 GDPR, the Crowne Plaza Berlin City Centre uses technical and organisational security measures to protect the data which we manage against accidental or deliberate manipulation, loss, destruction or access by unauthorised persons. Our security measures are subject to constant improvement to match the pace of technological developments. Access to this data is permitted only to a few authorised individuals and those persons concerned with the relevant technical, commercial and editorial support of these servers.


XIV. User declaration of consent

By using our websites and the offers contained therein, you agree that we can store the personal data you have voluntarily submitted to us and process and use this data in compliance with the data privacy policy.

We reserve the right to change, update or supplement these data protection guidelines at any time. Any revised data protection guidelines shall apply only to personal data that has been collected or changed since the revised guideline entered into force


Last revised | May 2018

First Catering

Nürnberger Str. 65
10787 Berlin

Tel.: +49 (0) 30 21 007-860 / -875
Fax: +49 (0) 30 21 007-820

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